Customer Satisfaction (Sales & Service)
Match Customer Needs to additional Services (tele marketing)
Customer Service
Learning Solutions (please contact us to meet and better understand your business)
Signature Customer Service (SCS)
Signature Customer Service (SCS) is a two-day customer service skills training program that teaches employees to satisfy the Customer from the customer's viewpoint. SCS focuses on understanding the customers' condition at the onset of the interchange so each customer can be satisfied on an individual basis. The program teaches not only a process to gain satisfaction but to measure it as well. That's because the skills developed in this training require the representative to actually ask the customer if he/she is satisfied with the service received. Seven simple and effective modules lead the participant to a level of excellent personal, and sustainable customer service.
Managing Signature Customer Service (MSCS)
This version is for the Customer Service Manager or supervisor who is managing the team that has attended Signature Customer Service. The management version shows managers how to support and coach their team to reach optimum results.
Consulting with Clients (CWC)
If your salespeople offer solutions that can mean real change in how your customers do business, resistance to change can stop the sale. Consulting with Clients (CWC) helps your salespeople diagnose the customer’s change-readiness, identify interests and potential allies, and help set your customers up for successful implementation. Helping them succeed from the earliest points pre-sale puts you at their side as an ally, reduces resistance to change and objections, and reduces the percentage of sales that fail to succeed and grow after the contract is signed. Technical salespeople often get great technical training, without time to develop the consulting skills needed to create value for customers. They can answer questions and describe potential solutions, but getting them successfully implemented is elusive. They are surprised by resistance and do not have the skills to consult and advise clients on implementing change. Competitive situations require a new job profile for technical sales, with consulting as important as technological proficiency. CWC offers models and tools to make sense of complexity and help customers prepare for change. The 7-P Model helps analyze a potential change from seven perspectives to uncover where resistance or misalignment could jeopardize success of the change – and the sale. CWC provides tools to enable the salespeople to add value by helping the customer foresee and deal with potential barriers to the change. CWC means fewer deals ending in disappointment for both the sales force and the customer.
