Call Centers (Sales)
Handle Sales Calls Effectively
Learning Solutions (please contact us to meet and better understand your business)
Inbound Sales Excellence (ISE)
Call centers often yield a return on investment of 20 percent or better and have such an impact on the bottom line that they are sometimes considered to be profit centers with their own income and growth targets for the top line. Effective use of call centers has enabled organizations to expand the reach beyond traditional marketing tools such as advertising, promotions, and personal sales. Inbound Sales Excellence (ISE) is a compelling customer-service program that dramatically improves how call center agents create value for organizations. It helps participants clearly communicate their competence and establish credibility with customers, who in turn will be more likely to respond to questions, accept the agent’s recommendations, and remain loyal over the long term. ISE brings your call center agents the skills to guide the incoming call, discover the caller’s needs, relate those needs to a solution, and finalize the sale.
Signature Customer Service (SCS)
Signature Customer Service (SCS) is a two-day customer service skills training program that teaches employees to satisfy the Customer from the customer's viewpoint. SCS focuses on understanding the customers' condition at the onset of the interchange so each customer can be satisfied on an individual basis. The program teaches not only a process to gain satisfaction but to measure it as well. That's because the skills developed in this training require the representative to actually ask the customer if he/she is satisfied with the service received. Seven simple and effective modules lead the participant to a level of excellent personal, and sustainable customer service.
